You will receive a registration email that provides account information.

You can reset your password after registering for the Self-Service Password Reset tool.

Please note that administrators cannot register for the password reset tool.

If you are locked out of your account, it will automatically unlock after thirty (30) minutes. You can also register for the Self-Service Password Reset tool. Please note that administrators cannot register for the password reset tool.

Partner Organizations and Non-HHS employees are considered external users and can self-register from the IAMOnline sign-in page <insert link once available>.

Partner Organizations

New Partner Organizations can request an account to IAMOnline by following the steps provided below:

1. Navigate to the IAMOnline sign-in page <insert link once available>.

2. Select the hyperlink labeled Request account as non-HHS employee or register organization.

    

   

    

3. If the account is for a partner organization that is not HHS, select the option I want to register my organization with HHS and click Continue.

4. Verify requirements, as listed below, by clicking Continue.

   1. The account is for an employer or organization that is a non-HHS government agency.

   2. The account is for an employer or organization that is a partner organization to HHS.

   3. The account is for an employer or organization that is not already registered with HHS.

5. The user who is registering the partner organization will complete the registration form.

   1. You must provide the email DSHS or HHS email of the agency sponsor within the form.

   2. You must provide the contact information of two users to be added to this partner organization account.

   3. If the agency sponsor approves this access request, the two users will become administrators for this partner organization, and they will review/approve/deny future access requests.

   4. Once completed, click the Continue button located on the bottom of the form to submit the form.

Non-HHS employees

Non-HHS employees can request an account from an existing partner organization in IAMOnline.

1. Navigate to the IAMOnline sign-in page <insert link once available>.

2. Select the hyperlink labeled Request account as non-HHS employee or register organization.

3. If the account is for a non-HHS employee, select the option I want to request a new account as a non-HHS employee and click Continue.

4. Non-HHS employees must answer a series of questions to identify which type of organization they work for (e.g., partner organization, private business or bidder organization).

5. If you selected Yes to representing any of those organizations, you will be prompted to fill out the associated registration form.

6. If you selected No to representing all types of organizations, you will be asked if you would like to register as a Term User with only EFT access.

   1. If you selected Yes to Term User access, you will be prompted to fill out the associated registration form.

   2. If you selected No to Term User access, the access request will be submitted for review.

Passwords will be set up through the registration process.

Please call the help desk at Phone 512-438-4720 orToll free 1-855-435-7181

External Password Requirements:

• At least eight (8) characters in length

• A lowercase letter

• An uppercase letter

• A number

• A symbol

• Does not include any parts of the user’s username

• Does not include the user’s first name

• Does not include the user’s last name

• The password cannot be any of the user’s previous six (6) passwords

• At least one (1) day must have passed since you last changed your password.

If you forget your password, you can reset it on your own, as this is a self-service capability.

• Navigate to the IAMOnline sign-in page <insert link once available>

• Type your Username and click the Next button

• Click on the Forgot password? link

• Follow the instructions on IAMOnline to reset the password.

If you are locked out of your account, it will automatically unlock after thirty (30) minutes.

1. You can self-register through the IAMOnline sign-in page.

2. Navigate to the IAMOnline sign-in page <insert link once available>.

3. Select the hyperlink labeled Create a new account as a citizen.

4. Complete the registration form and click Sign Up.

5. You will be prompted to set up four security methods to protect the account through multi-factor authentication.

   1. This will be done through setting password, security question, and assigning a phone and email to the account.

6. Once you have completed the set-up process, you will have access to the IAMOnline dashboard.

Passwords are set up through the registration process.

Citizen Password Requirements:

• At least eight (8) characters in length

• A lowercase letter

• An uppercase letter

• A number

• A symbol

• Does not include any parts of the user’s username

• Does not include the user’s first name

• Does not include the user’s last name

• The password cannot be any of the user’s previous six (6) passwords

• At least one (1) day must have passed since you last changed your password.

If you forget your password, you can reset it on your own, as this is a self-service capability.

• Navigate to the IAMOnline sign-in page <insert link once available>

• Type your Username and click on the Next button.

• Click on the Forgot password? link

• Follow the instructions on IAMOnline to reset your password.

If you are locked out of your account, it will automatically unlock after thirty (30) minutes.

The Acceptable Use Agreement form must be signed by all IAMOnline users once a year.

All application access will be locked, with a lock icon, until the Acceptable Use Agreement form (AUA) is completed. To review and sign the AUA form, click on the Acceptable Use Agreement tile located on the IAMOnline dashboard.

The Acceptable Use Agreement (AUA) tile on the IAMOnline dashboard will take you directly to the AUA form for review and completion.

• This form must be signed once a year, every year, by all IAMOnline users

• Email reminders are sent in the following frequency to remind users to complete the form:

  • A first warning is provided 15 days before AUA form expires

  • A second warning is provided 10 days before AUA form expires

  • A third warning is provided five (5) days before AUA form expires

  • A fourth warning is provided each day until the AUA form has reached the expiration date

  • A fifth and final warning is provided on the expiration date, 365 days following its last review and signature

• If you forget to sign the form, all application access will be locked until the form is reviewed and signed

• Once the form is signed, all application access will be unlocked and can be used daily.

• After you have fully read the AUA form, you must acknowledge and sign the agreement.

• You must check the box located next to the statement, I acknowledge that I read and understood the agreement, and I agree to comply with its terms.

• You must input your First Name and Last Name into the respective text boxes located at the bottom of the use agreement.

• You must select and identify your role as an employee, contractor, or intern with their associated organization.

• You must click on the Submit button once you have fully read the AUA form and completed all required fields of entry.